I read with great interest Patrick Fox's Op-Ed piece in Planetizen entitled "Broken Planning: How Opponents Hijacked the Planning Process." It is one person's view of the American system but, nonetheless, some issues are transferable.
While there is a big hint of "Oh woe is me" developer-think throughout the article, Fox does highlight a certain dysfunction, if you will, in the planning system. That is: how do you get a community to be energised in favour of development, either on the policy or project front? It is the bane of every Planning Department's existence that community outreach efforts seem only to excite the same ten people. According to Fox, those ten people will always be opposed to the development project.
Social media does extend, and can enrich, the debate but, still, how do you get more than the usual ten to stand up and be counted? Let me know because I can't help but think the final product will be better for the community if more of the community engages in the process.